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CheckVax FAQs

 

What information do I need to submit?

In order to receive your CheckVax pass, you will be asked to submit the following information:

  • Contact Information
  • Vaccination card, or proof of negative test result (dependent on venue requirements)
  • Government issued ID card
  • Selfie

Once these items are submitted and reviewed, you will receive your pass. If you receive a message saying your submission was rejected, you will be prompted to resubmit this information.

 

What happens to my information upon submission?

We use the information you submit to validate your proof of vaccination or proof of test. Once this validation has been carried out, your selfie will be stored and will appear on your Web Pass. All other personal information is deleted upon validation.

 

How will I receive my CheckVax pass?

Your CheckVax pass will be issued to you via text message and email. These communications will contain both a link to your Wallet Pass, and your Web Pass. Be sure to check with your venue to find out which pass they are using upon entry. 

 

What do I do if my submission is rejected?

Submissions can be rejected for a variety of reasons. If your submission is rejected, please re-submit and abide by the following guidelines:

  • Ensure images are not blurry, and the text is legible
  • Make sure the correct images are used for the ID, Vaccine Record, and Selfie categories
  • Minimum 2 vaccines are required for Pfizer, Moderna, and Astra Zeneca
  • Minimum 1 vaccine for Johnson & Johnson

 

How long is my CheckVax pass valid for?

When submitted with Proof of Vaccination, a CheckVax pass is valid indefinitely and can be used for all events that a particular venue is hosting, while mandates are still in effect. 

In the case the a Proof of Negative Test is submitted, the pass will be valid for 72 hours following the covid test. A new pass will be required to attend events beyond this time frame.

Having issues with your CheckVax Pass?