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CheckVax FAQs

 

What information do I need to submit?

In order to receive your CheckVax pass, you will be asked to submit the following information:

  • Contact Information
  • Vaccination card, or proof of negative test result (dependent on venue requirements)
  • Government issued ID card
  • Selfie

Once these items are submitted and reviewed, you will receive your pass. If you receive a message saying your submission was rejected, you will be prompted to resubmit this information.

 

What happens to my information upon submission?

We use the information you submit to validate your proof of vaccination or proof of test. Once this validation has been carried out, your selfie will be stored and will appear on your Web Pass. All other personal information is deleted upon validation.

 

How will I receive my CheckVax pass?

Your CheckVax pass will be issued to you via text message and email. These communications will contain both a link to your Wallet Pass, and your Web Pass. Be sure to check with your venue to find out which pass they are using upon entry. 

 

What do I do if my submission is rejected?

Submissions can be rejected for a variety of reasons. If your submission is rejected, please re-submit and abide by the following guidelines:

  • Ensure images are not blurry, and the text is legible
  • Make sure the correct images are used for the ID, Vaccine Record, and Selfie categories
  • Minimum 2 vaccines are required for Pfizer, Moderna, and Astra Zeneca
  • Minimum 1 vaccine for Johnson & Johnson

 

How long is my CheckVax pass valid for?

When submitted with Proof of Vaccination, a CheckVax pass is valid indefinitely and can be used for all events that a particular venue is hosting, while mandates are still in effect. 

In the case the a Proof of Negative Test is submitted, the pass will be valid for 72 hours following the covid test. A new pass will be required to attend events beyond this time frame. 

Having issues with your CheckVax Health Pass?
We're here for you.

How It Works

CheckVax webimage
STEP 1

Register

Users submit their ID with their proof-of-vaccination or testing record into the CheckVax™ secure online portal.

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STEP 2

Verify

Fobi verifies that users' details are matching and valid, and creates their personal CheckVax™ Health Pass.

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STEP 3

Download

Users get an SMS or email link to add the Health Pass to their phone's mobile wallet - without needing to install any apps.

CheckVax Validate
STEP 4

Validate

Operators can securely validate users' Health Passes anywhere, no specialized hardware required.  

Health Credential Verification

Fobi cross-checks users' submitted credentials to ensure validity, and issues their CheckVax™ Health Pass only when all required conditions are met. Users can submit credentials for themselves and members of their household.

Regional Standards Compliance

Screen visitors based on the specific public health guidelines in your region, including any additional requirements your organization needs like screening questionnaires and test records.

No App Download for Users

CheckVax is a completely app-less health passport solution that uses the mobile wallet pre-installed on all Apple and Android devices.  Passes are tied to the user's device & there are no passwords for them to remember. 

Contactless On-Site Validation

Active CheckVax™ Health Passes are validated with any phone or tablet using our online validator tool, our Smart Tap NCF device, your own barcode scanner, or visually.  Check in visitors quickly & safely without any specialized hardware.

Next Generation Data Security

Fobi uses the highest standards for managing user data and PIICheckVax™ Health Passes are digitally signed and secured on the Hedera Hashgraph ledger, whose governing council includes Google, Boeing, and Standard Bank.

Fully Customizable Branding

Get CheckVaxTM in your customized branding to invoke trust from users familiar with your organization & convey authority.  CheckVaxTM is also available under reseller licensing for distribution to your clients or downstream partners.

Real Time Insights & Targeted Alerts

Get enterprise-grade analytics on all platform events for monitoring and reporting through the CheckVax™  secure cloud-based portal.  Send targeted push notifications and SMS alerts to specific groups of users based on time, behaviour or location.

Custom Screening Questionnaires

Create and send custom health screening questionnaires to different user categories.  You can automatically deactivate Health Passes when users fail to complete or pass a screening questionnaire, and trigger a request for an updated negative test result submission.